​FREQUENTLY ASKED QUESTIONS

Equipment - Tour Guides and Operational Timeline

OUR EQUIPMENT

Our selection of double sea kayaks with rudders includes a variety of well-known brands, such as:
Prijon, Riot, Necky and Wilderness Systems.

For the more confident kayakers, single kayaks with rudders or skegs are also available upon request and availability.
We have Zegul, Tahe Marine, Prijon, Riot, Necky, Wilderness Systems, Northshore and Valley, and our paddles are made from carbon by Werner, Zegul and SCK.

GUIDES

Our guides are all highly experienced, with extensive paddling experience in the Greek seas and abroad.
To ensure the highest level of safety and service, they have all undergone extensive training in England, and hold a BCU & ACA certifications.
​We take great pride in the quality of our guides, and guarantee a friendly and professional experience.

​​WHEN ARE THE ACTIVITIES AVAILABLE?

Our services are available daily from April to October, weather permitting.
​In certain years, we may extend our operational season beyond these months.

Deposit / PAYMENT - Cancelation policy - weather conditions

Payment Policy:
To ensure your booking is confirmed, we kindly request a 30.00€ deposit per person, which can be paid in advance via Paypal, Debit/Credit Card. Please note that if you choose to pay by card upon arrival, a 5% surcharge will apply. 
​The remaining balance must be paid in cash (euros) upon arrival at our base.
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Cancellation Policy:
We understand that things can change and if that happens, we have a cancellation policy in place. 

• Cancelling more than 5 days in advance will result in a 10€ fee per person.
• Cancelling 2 - 4 days in advance : 50% fee per person.
• Cancelling less than 48 hours in advance : 100% fee per person.
• In case we need to cancel our activities due to weather conditions, you will be notified in advance and you will be offered to reschedule your activity to another available date, or if you are unable to reschedule, or there is no availability, we will refund any deposit that has already been made.

The Aegean Sea is an adventure-filled paradise, blessed with the north winds of meltemia.Our paddling area is located on the south coast of Santorini, where the cliffs provide shelter, making it an ideal spot for paddling, even for beginners.
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On some days, paddling is safe yet still exciting. If that's the case, we will always inform our guests about the conditions and give them the freedom to choose whether to join the tour or not.

activity INCLUSIONS - PicNic - What to bring with you

TOUR INCLUSIONS

• English Speaking Guide / ASI Certified Guide
• Sea Kayaking / SUP equipment
• Drybag
• Hat
• Snorkeling equipment 
• Homemade Picnic
• Snacks & Fruits
• Activity insurance
• Local taxes

OUR FAMOUS PICNIC

​Light picnics are available on the kayaking tours and snacks for the SUP tour. 
​You should expect to find a freshly-homemade sandwiches, seasonal fruits, and traditional snacks, all prepared with a friendly and professional touch. 

DON'T FORGET TO BRING WITH YOU

• A swimming suit
• A hat & sunglasses
• A towel
• Flip flops / water shoes (shoes that can get wet)
• Dry Clothes
• Sunscreen
• A bottle of water

Location - office working hours - transportation

OUR BASE LOCATION

​We are located 300m below the Prehistoric Excavations of Akrotiri and right before the stunning Red Beach.
Our location is also next to the famous restaurant ''The Cave of Nikolas'',making it the perfect spot for your summer getaway. You can easily get here by local buses running every 35 minutes during the summer months. ​

Follow the link bellow to find the exact loca​tion of our base in Akrotiri Beach:
https://maps.app.goo.gl/wtqK2PAqE956ED6V9
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WHAT ARE ​YOUR OFFICE WORKING HOURS?​

​Our office hours are: 09.00 a.m. to 6.00 p.m. 
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PICK UP AND DROP OFF SERVICE

We provide an easy, convenient and comfortable service for our clients with our 9-seater minivan, upon request.
​
We will do our best to get as close to your accomodation as possible when picking you up and dropping you off.
For your convenience, we'll be in touch the day before your paddling activity (around 7 pm) so we can finalise the transfer details and meeting point.

Photos

The photos we take are meant to help you relive the magic of kayaking in this stunning area with us and to ensure you have a worry-free experience. Please note that while our guides are dedicated to delivering an exceptional experience, the safety of our guests remains their top priority.

For your convenience, we retain files for three months before they are permanently deleted. After this period, the files will no longer be accessible and will be deleted.

Please note that there is an additional charge of 3 euros for downloading pictures.
​This fee supports our guides, who use their mobile devices to capture these memories, and helps cover the cost of the cloud service we use to share your files. You can easily make this payment online when you choose to download your pictures.

important information for guests coming from the cruise ships

​If you're arriving from a cruise ship, you'll need to tender to the old port of Fira and then take the cable car to Fira town.
Our van will be waiting for you at the closest pick-up location to the cable car: Caldera Yachting - Santorini.
Here's a link to the exact location: https://goo.gl/maps/NxLsunQCw31aEhRz5

Before finalizing your booking, we recommend checking the times for the first and last tender to your boat. We want to ensure you have plenty of time to arrive comfortably and return without any rush. Arriving on time will help us provide the best experience for everyone.

If you need more information, please contact us and we will be more than happy to assist you.